Process Mapping Your Way to a Better Future

Process Mapping Your Way to a Better Fututre

Whether it’s your morning work routine, how you check your emails, how you respond to requests for proposals, or even shopping for groceries, they are all processes that can CONTINUOUSLY be IMPROVED. However, in many organizations, no one person can describe the complete series of activities required to move a customer’s request into a product or service.

The Underappreciated Power of Core Functionality

The Power of Core Functionality

In this world, there are many different varieties of the same things.  As I look out my home office window, I can see my neighbor across the street planting flowers.  I don’t know what kind they are, but seeing the pinks, yellows, and purples, I know they’ll be pretty, regardless.  The same applies with articles […]

AI Isn’t So Bad

Automation Intelligence

As I was walking through an airport one day, making my way from security to my gate so I could plop my tired self into a chair well before boarding, a particular ad on display caught my attention. It was one of those quilt-sized ads that are very hard to ignore, and this one held […]