Process Mapping Your Way to a Better Future
Whether it’s your morning work routine, how you check your emails, how you respond to requests for proposals, or even shopping for groceries, they are all processes that can CONTINUOUSLY be IMPROVED. However, in many organizations, no one person can describe the complete series of activities required to move a customer’s request into a product or service.
Building Trust & Creating Alignment
CSO Scott Baughman gives us a recap on our successes for 2019 and the plan to build trust and create alignment moving forward.